At Jump Lab Australia, the welfare of our spiders is always our top priority. We take great care in selecting shipping days, packaging methods, and transport options to give every spider the best possible chance of arriving safely and stress free.

Because we are shipping live animals, occasionally there may be situations beyond anyone’s control. Our Live Arrival Guarantee is designed to be fair and transparent.

OUR PACKING AND DELIVERY PROCESS

All jumping spiders are carefully packed and shipped via Australia Post Express on Mondays only. This schedule helps minimise time in transit and avoids parcels being held over weekends. Additionally, Jump Lab pays an added fee for signature on delivery.
Every spider is health checked prior to dispatch and must eat a full meal to be cleared for placement. 

IF THERE IS AN ISSUE ON ARRIVAL

In the rare event that a spider arrives deceased or in poor condition, please contact us within 2 hours of delivery so we can assist. To help us assess the situation, we will request clear photos of the spider and photos of the packaging as received.

Each case is reviewed individually with fairness and care. If the live arrival conditions are met, we will work with you to find a suitable resolution.

If you are ever unsure about shipping conditions, timing or suitability, we strongly encourage you to contact us before placing an order. We are always happy to help.

For full details, including circumstances not covered by this guarantee, please refer to our Terms & Conditions and Shipping Policy