Shipping policy

JUMP LAB AUSTRALIA ships captive bred jumping spiders and spider related accessories within Australia only. Our shipping practices prioritise animal welfare, transparency and clear communication with our customers.

AUSTRALIAN SHIPPING ONLY
At this time, Jump Lab Australia ships within Australia only. We do not offer international shipping.

LIVE ANIMAL SHIPPING RESTRICTIONS 
Because we sell live captive bred jumping spiders, state and territory biosecurity rules affect where we can ship. These rules exist to protect local ecosystems and agriculture by preventing the spread of pests, diseases, weeds and non native species.
Jump Lab Australia complies with all Australian interstate quarantine and biosecurity requirements. Biosecurity regulations may change without notice and it is the customer’s responsibility to ensure compliance at the time of ordering.

TASMANIA (TAS)
We do not ship live jumping spiders to Tasmania.
Accessories and non live items may still be shipped.

WESTERN AUSTRALIA (WA)
Western Australia has strict biosecurity regulations governing the import of live invertebrates.

  • Only specific approved species may be shipped to WA

Customers located in WA will be unable to automatically checkout any species other than Menemerus bivittatus. Additionally, quarantine WA retain the right to select any package for inspection. If they choose your package a fee of $50 will be sent to you personally. If you do not agree and consent to pay, please do not place an order for a live animal.

NORTHERN TERRITORY (NT)
We do not ship live jumping spiders to NT.
Accessories and non live items may still be shipped.

 

SHIPPING LIVE JUMPING SPIDERS 

DISPATCH DAYS

  • Live jumping spiders are shipped on Mondays
  • This schedule minimises time in transit and avoids parcels being held over weekends
  • Orders placed after the weekly cut-off will be held and shipped the following Monday.

SHIPPING METHOD
Live spiders are shipped via Australia Post Express with added signature on delivery.
Tracking details are provided once the parcel has been lodged

  • Express shipping does not guarantee delivery timeframes.

WEATHER & WELFARE DELAYS
The welfare of our spiders always comes first. Live spider shipments may be delayed if:

  • Extreme heat or cold is forecast
  • Severe weather events are expected
  • Public holidays or service disruptions occur 

If a delay is required for animal welfare reasons, dispatch will be postponed and the customer will be notified.

ORDERS CONTAINING LIVE AND NON LIVE ITEMS
If an order includes both live spiders and non live items (such as enclosures, feeding tools or accessories):

  • The full order will be shipped express with signature on delivery Monday
  • Customers may contact Jump Lab Australia to arrange separate shipping; additional postage fees will apply

ORDERS WITH NON LIVE ITEMS ONLY
Orders that do not contain live animals:

  • May be dispatched on other business days
  • Typically ship within 1–3 business days unless otherwise stated on the product listing
  • Will be sent by standard post

SHIPPING COST

  • A flat $25 shipping fee will be charged for all orders.
  • A maximum of two enclosures can be purchased per order. Please place a separate order if you wish to purchase more than two.

All applicable shipping fees are displayed before payment is completed.

DELIVERY AND CUSTOMER RESPONSIBILITY
Once an order has been lodged with Australia Post:

  • Delivery times are outside our control
  • Jump Lab Australia cannot be held responsible for delays caused by postal services, weather events or incorrect delivery details

Customers are responsible for ensuring:

  • The shipping address provided is correct
  • Someone is available to receive live animal deliveries promptly

LIVE ARRIVAL & ISSUES IN TRANSIT

Every effort is made to pack live spiders securely and appropriately. If there is an issue on arrival:

  • Customers must contact us as soon as possible
  • Clear photographs will be requested to assess the situation
  • Each case is assessed individually

Claims related to delays, missed deliveries or address errors may not be eligible for replacement or refund.

Please refer to our Live Arrival Guarantee for further information.

REFUSED OR RETURNED PARCELS
If a live animal shipment is:

  • Refused
  • Returned due to incorrect address
  • Uncollected or delayed due to recipient unavailability

Jump Lab Australia cannot guarantee the condition of the animal and is not responsible for losses resulting from these circumstances.

QUESTIONS BEFORE ORDERING
We strongly encourage customers to contact us before placing an order if they have questions about:

  • Shipping schedules
  • Weather conditions
  • Delivery timing
  • Suitability of a spider for their location or experience level

 

We are always happy to assist and ensure expectations are clear.

By placing an order with Jump Lab Australia, you acknowledge and agree to the shipping terms outlined on this page.