Monday Live Shipping
Live jumping spiders are shipped on Mondays only. This schedule is used to minimise time in transit and avoid parcels being held over weekends. Orders placed after the weekly cut off will be held and shipped the following Monday.
Shipping Method and Costs
Any orders containing live spiders are shipped via Australia Post Express with added signature on delivery. Non live orders will be shipped via standard parcel post. Tracking details are provided once the parcel has been lodged. A flat rate shipping fee of $25 is applied to all orders containing up to two enclosures. If you require additional enclosures, please place a separate order. All applicable shipping fees are displayed before payment is completed.
Weather and Welfare delays
The welfare of our spiders always comes first. Live spider shipments may be delayed if extreme heat or cold is forecast or severe weather events are expected. Public holidays or service disruptions may also impact delivery timeframes.
If a delay is required for animal welfare reasons, dispatch will be postponed and the customer will be notified.
Orders Containing Live and non Live items
If an order includes both live invertebrates and non live items (such as enclosures, feeding tools or accessories), the full order will be shipped on Monday. Customers may contact Jump Lab to arrange separate shipping, however additional postage fees will apply.
Delivery and Customer Responsibility
Once an order has been lodged with Australia Post delivery times are outside our control. Jump Lab Australia cannot be held responsible for delays caused by postal services, weather events or incorrect delivery details. Customers are responsible for ensuring the shipping address provided is correct and someone is available to receive live animal deliveries.
Orders With Non Live Items Only
Orders that do not contain live animals may be dispatched on other business days. They will typically ship within 1–3 business days, unless otherwise stated on the product listing.
Refused or Returned Parcels
If a live animal shipment is refused, returned due to incorrect address, uncollected or delayed due to recipient unavailability, Jump Lab Australia cannot guarantee the condition of the animal and is not responsible for losses resulting from these circumstances.
Live Arrivals and Issues in Transit
Every effort is made to pack live spiders securely and appropriately. If there is an issue on arrival customers must contact us as soon as possible. Clear photographs will be requested to assess the situation and each case will be considered individually. Claims related to delays, missed deliveries or address errors may not be eligible for replacement or refund.
Please refer to the Live Arrival Guarantee for further information.
Questions Before Ordering
We strongly encourage customers to contact us before placing an order if they have any questions.We are always happy to assist and ensure expectations are clear.
Refunds
Read our Refund Policy
Full Shipping Policy, Terms and Conditions
Read our full Shipping Policy and our Terms and Conditions
